Rotherhithe Carpet Cleaners Privacy Policy
This Privacy Policy explains how Rotherhithe Carpet Cleaners collects, uses, shares, and protects personal data relating to our customers. It applies to all customers and prospective customers of Rotherhithe Carpet Cleaners in our service area and covers all interactions with our services, whether in person, by phone, or through any online enquiry forms or digital communication tools that we may use.
Who We Are And Scope Of This Policy
Rotherhithe Carpet Cleaners is a carpet and upholstery cleaning service provider operating in the local Rotherhithe area and surrounding neighbourhoods. For the purposes of the United Kingdom General Data Protection Regulation and related data protection laws, Rotherhithe Carpet Cleaners is the data controller of the personal data described in this Privacy Policy.
This Privacy Policy applies to all personal data we process about individual customers, including residential customers and contact persons at business customers, within our service area.
Types Of Personal Data We Collect
We may collect and process the following categories of personal data about you:
Identification and contact details such as name, title, billing address, service address, and other contact details you choose to provide.
Communication data such as records of communications with you, for example enquiries, quote requests, booking confirmations, and any feedback or complaints.
Service and transaction data such as details of the services you have requested or received, property access instructions that you choose to share, dates and times of appointments, payment status, and basic invoice and accounting records.
Technical and usage data that may arise when you interact with our websites or online tools, such as basic device and browser information and information about how you use our online services, where such data is collected.
Marketing preferences such as whether you have opted in or out of receiving marketing communications, and records of any consent you provide.
How We Collect Your Personal Data
We collect personal data directly from you when you contact us to request a quote, make a booking, or ask a question about our services; when you complete any form we provide; when you contact us by telephone, text, or other electronic messaging tools; and when you interact with our staff during service visits.
Where permitted by law, we may also obtain information from third parties, such as business partners or comparison and referral services, when you have asked those parties to connect you with local carpet cleaning providers. In such cases, we only receive the limited information necessary to contact you and provide our services.
Lawful Bases For Processing Your Data
We rely on the following lawful bases to process your personal data:
Contract performance. We process your personal data where it is necessary to enter into or perform a contract with you, for example to provide cleaning services, arrange appointments, issue invoices, and manage payments.
Legitimate interests. We may process your data where it is necessary for our legitimate business interests and where your interests and fundamental rights do not override those interests. These interests include managing our relationship with you, improving and developing our services, keeping appropriate business records, and protecting our business from misuse and fraud.
Legal obligations. We process certain data where necessary to comply with our legal obligations, such as maintaining accounting and tax records and responding to lawful requests from public authorities.
Consent. Where required by law, we will obtain your consent before sending certain marketing communications or before using optional cookies or similar technologies. You may withdraw your consent at any time, without affecting the lawfulness of processing before withdrawal.
How We Use Your Personal Data
We use your personal data for the following purposes:
To provide cleaning services, including arranging and confirming bookings, understanding your service needs, accessing your property as agreed, and carrying out the work you have requested.
To manage our relationship with you, including handling enquiries, providing customer support, addressing complaints or claims, and notifying you about changes to our terms or policies.
To manage payments and accounting, including preparing and sending invoices, processing payments through chosen payment providers, handling refunds where applicable, and maintaining proper business records.
To operate, secure, and improve our business, including monitoring service quality, training staff, and analysing aggregated information to understand demand for our services and improve our processes.
To send marketing communications, where permitted, about services that may be relevant to you. You can opt out of these communications at any time by using any unsubscribe facility provided or by contacting us using the contact details we make available.
Data Sharing And Processors
We may share your personal data with trusted third parties that act as data processors on our behalf. These may include:
IT and hosting providers that support our websites, booking tools, and data storage.
Payment and billing providers that securely process payments and help us manage invoices and accounting records.
Customer relationship and communication service providers that help us manage bookings, reminders, and service-related communications.
Professional advisers such as accountants or legal advisers, where necessary for legitimate business purposes.
We require all processors to process your personal data only on our instructions, to keep it secure, and to comply with applicable data protection laws. We do not sell your personal data.
We may also disclose personal data where required to comply with a legal obligation, to protect our rights or the rights of others, or in connection with a business reorganisation, provided that appropriate safeguards are in place.
Data Retention
We keep your personal data only for as long as necessary for the purposes for which it was collected and to meet any legal, accounting, or reporting obligations.
Customer and service records are generally retained for a period aligned with local limitation periods for legal claims and tax record requirements. After this period, data that is no longer required will be securely deleted or anonymised.
Where we rely on your consent for marketing, we will retain contact details for marketing purposes until you withdraw your consent or object to such processing, after which we will stop using your data for those purposes and, where appropriate, retain only minimal information to record your preference.
International Transfers
If any of our service providers process personal data outside the United Kingdom or European Economic Area, we will ensure that appropriate safeguards are in place, such as standard contractual clauses or other lawful transfer mechanisms, to protect your data to the required standard.
Security Of Your Personal Data
We take reasonable and appropriate technical and organisational measures to protect your personal data from unauthorised access, loss, misuse, or disclosure. These measures include restricting access to personal data to staff and processors who need it for their role, using secure storage solutions, and regularly reviewing our security practices.
Your Data Protection Rights
Under data protection law, you have certain rights in relation to your personal data, subject to applicable conditions and exemptions:
Right of access. You can request confirmation of whether we process your personal data and receive a copy of that data.
Right to rectification. You can ask us to correct or complete personal data that is inaccurate or incomplete.
Right to erasure. You can request that we delete your personal data in certain circumstances, for example where it is no longer necessary for the purposes for which it was collected and we have no legal obligation to retain it.
Right to restriction. You can ask us to restrict the processing of your data in certain situations, such as while we verify its accuracy or consider an objection you have raised.
Right to data portability. You can request that we provide you with personal data you have provided to us in a structured, commonly used, and machine-readable format, or ask that we transmit it to another controller where technically feasible.
Right to object. You can object to our processing of your personal data where we rely on legitimate interests as our lawful basis, and you can always object to the use of your data for direct marketing.
Right to withdraw consent. Where we process your data based on consent, you can withdraw that consent at any time.
You also have the right to lodge a complaint with the relevant data protection supervisory authority if you believe that your data protection rights have been infringed.
Changes To This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements, or data protection best practices. Any updates will take effect when the revised Privacy Policy is made available. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your personal data.
