I'd had my favourite cushion/sofa set for three years, and I was reading up online about how to care for my furniture, it was starting to look a little bit tired. I stumbled across RotherhitheCarpetCleaners's website, where they suggested that I should have my furniture professionally cleaned every 12-24 months. I called them up right away, and they sent someone round the next morning, and they walked me through the whole cleaning process, and telling me what it was that my sofas and cushions needed. Now I know! Excellent customer service, and perfect result, I couldn't have asked for anything better, really!